Sonder Policies
Right to Refuse Service
Sonder Stretch reserves the right to refuse service to any client, at any time, regardless of payment or membership status. This includes, but is not limited to, situations involving inappropriate behavior, harassment, abuse toward staff or other clients, or any conduct that threatens the safety or security of our team, clients, or facility.
Membership & Package Cancellation
Sonder Stretch reserves the right to cancel or suspend a client's membership or access to purchased packages at its sole discretion, including in cases of inappropriate behavior, abuse, or safety concerns as outlined above.
Memberships cancelled by customer must be 15 days prior to their renewal date to avoid a final month's renewal.
Late Cancellation & No-Show Policy
Appointments and classes must be cancelled at least 6 hours in advance. Cancellations made within 6 hours of the scheduled start time will result in the return of the session/class credit; however, a $35 cancellation fee will be automatically charged to the card on file.
Failure to attend a scheduled appointment or class without prior cancellation will be considered a no-show. No-shows will result in forfeiture of the session or class credit, and a $35 no-show fee will be automatically charged to the card on file.